Having an online customer portal integrated into your business can help you serve your customers better. However, before investing in either a custom-built or off-the shelf portal, it is important that you are certain that a customer portal is a great fit for your business base on your organizational goal, budget, and projected growth. Because, having a customer portal that doesn’t match your business goal or meet your customer’s needs will have a negative effect on your enterprise and that means waste of precious time and money.
With that in mind, there is no better place to get your business examined for compatibility than with us. We are equipped with expert digital consultants and well trained developers who will take your business vision together with our extensive research to not just determine if a customer portal is right for you but also to create a well-designed portal that is tailored to your business so as to improve the quality of your business interaction with your customers by offering them more relevant self service assistance and responsive communication feedbacks.
The primary feature of a good customer portal is to empower the customer. That is why after successfully developing a custom customer portal for your brand, we will test it to ensure that customers can easily access personalize contents, review relevant support documentation and interact with the platform without obstruction or delay.
Creating a beautiful customer portal is one thing and optimizing it to be able to meet client’s needs is another. Known for our profound passion to satisfy customers, we also have the interest of your audience at heart. Through careful optimization, we will be able to enhance the functionality of your customer’s portal so that it can seamlessly support orders and service management, automatic receipt confirmation for a service request with a case number, password protected access to key customer support tool, ticketing system, reporting, statistics, purchase, and payment history review with lots more.